Cookies

We use cookies to ensure that we give you the best experience on our website. If you click accept my preferences we'll assume that you are happy to receive all cookies on our website. Visit our Cookie Policy and our Privacy Policy for more information about managing your cookies.

learn more


Current preferences

 

 

WEBINAR

Supporting People who Hoard: Trauma, Empathy and Co-operation

Date: Wednesday, 18 June 2025

Time: 10am-12pm (London, UK)

Price: Free

Speakers: Kayley HymanDirector of Holistic Hoarding, Heather
Matuozzo
, Director of Clouds End CIC, and Professor Nick Neave, Professor of Psychology at Northumbria University


When you think of a person who hoards, who do you picture? What judgements do you make about them?

In this webinar we'll look past a person's 'hoard' and the immediate problems it may present to develop our understanding of how trauma and other underlying factors can explain why someone might be hoarding.

We’ll think about the significance of the transference of value to inanimate objects or in some cases animals, and ask whether our responses acknowledge the distress someone might feel if separated from them.

Through a series of three conversations with Professor Nick Neave, Heather Matuozzo and Kayley Hyman, this webinar seeks to provide deep insight to what hoarding looks and feels like, leaving you with a clear understanding of what’s stake, and how typical responses to it are both ineffective and often damaging.

You’ll be asked to reflect on your own responses to people who hoard and to see their needs through a different lens. Expect to leave this webinar better able to recognise the vulnerabilities of people who hoard, motivated to address the root causes of their hoarding behaviours, and better prepared to work with multi-agency partners to tackle this complex area of practice.

 

Learning outcomes:

  • Understand the current hoarding landscape and why responses are often localised and piecemeal
  • Appreciate the difference between hoarding, hoarding behaviours and less benign presentations
  • Understand the roles autism, ADHD and other neurodiversities can play in hoarding
  • Understand the need for a common approach between services, including social work, social care, mental health, housing and even emergency services
  • Enhance your understanding for the need for trauma-informed practice when working with people who hoard
  • Recognise the risks of hoarding through a generational lens, and appreciate the need for a whole-family approach
  • Understand the challenges facing-hard-to reach communities, as well as reflecting on the language used to talk about hoarding across different societal classes

 

Who should attend?

  • Social Workers (students and newly qualified to Principal Social Workers)
  • Housing professionals
  • Police Officers (all levels of seniority)
  • Team and Service Managers
  • Mental Health professionals
  • Occupational Therapists
  • Health professionals
  • Professionals from relevant charity and third sector organisations

 

 


Meet the speakers

 

Kayley Hyman

Director of Holistic Hoarding

Kayley is the founder of Holistic Hoarding and an associate hoarding trainer for the Chartered Institute of Housing and Clouds End. She sits on the board for Cardiff and Vale Mental Health charity, and the UK National Steering Group for Hoarding.

Kayley is a consultant for Cardiff University, acting as the public involvement lead for PhD research into Hoarding Disorder and Self Neglect amongst older men. She also set up the first All Wales multi-agency Hoarding Task Force, bringing in agencies from across housing, health and social services to explore how we currently support tenants at risk of eviction due to hoarding tendencies.

Heather Matuozzo

Job title

Bio to come

Professor Nick Neave

Professor of Psychology at Northumbria University

Nick Neave has a longstanding interest in hoarding and related behaviours. He is Director of the Hoarding Research Group at Northumbria University, Chair of the UK Hoarding Partnership, and member of the UK Hoarding Research Network. He has published over 100 scientific papers, and delivers an option called ‘The Psychology of Hoarding’ to undergraduate students.