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Supporting People Who Hoard: Trauma, Empathy and Co-operation

When you think of a person who hoards, who do you picture? What judgements do you make about them? In this webinar replay we look past a person's 'hoard' and the immediate problems it may present to develop our understanding of how trauma and other underlying factors can explain why someone might be hoarding. Expect to leave this webinar better able to recognise the vulnerabilities of people who hoard, motivated to address the root causes of their hoarding behaviours, and better prepared to work with multi-agency partners to tackle this complex area of practice.


Included in this resource:

Webinar replay

Video icon Video (1:48:27) - Watch

Audio Audio (1:48:40) - Listen

Bonus content

Hoarding: Rob Mair in conversation with Jo Cooke of Hoarding Disorders UK

Video icon Video (0:36:04) - Watch

Audio icon Audio (0:36:13) - Listen

Resources for facilitators

Trainer icon Instructions for using the replay as the basis of an in-house training session - Download

Email icon Email invite template - Download

For your CPD portfolio

 Certificate of learning - Download

 

Description


In this webinar replay, we look past a person's 'hoard' and the immediate problems it may present to develop our understanding of how trauma and other underlying factors can explain why someone might be hoarding.

We’ll think about the significance of the transference of value to inanimate objects or in some cases animals, and ask whether our responses acknowledge the distress someone might feel if separated from them.

Through a series of three conversations with Professor Nick Neave, Heather Matuozzo and Kayley Hyman, this webinar seeks to provide deep insight to what hoarding looks and feels like, leaving you with a clear understanding of what’s stake, and how typical responses to it are both ineffective and often damaging.

You’ll be asked to reflect on your own responses to people who hoard and to see their needs through a different lens.

These resources will help you:

  • Understand the current hoarding landscape and why responses are often localised and piecemeal
  • Appreciate the difference between hoarding, hoarding behaviours and less benign presentations
  • Understand the roles autism, ADHD and other neurodiversities can play in hoarding
  • Understand the need for a common approach between services, including social work, social care, mental health, housing and even emergency services
  • Enhance your understanding for the need for trauma-informed practice when working with people who hoard
  • Recognise the risks of hoarding through a generational lens, and appreciate the need for a whole-family approach
  • Understand the challenges facing-hard-to reach communities, as well as reflecting on the language used to talk about hoarding across different societal classes

Speakers

Kayley Hyman

Director of Holistic Hoarding

Kayley is the founder of Holistic Hoarding and an associate hoarding trainer for the Chartered Institute of Housing and Clouds End. She sits on the board for Cardiff and Vale Mental Health charity, and the UK National Steering Group for Hoarding.

Kayley is a consultant for Cardiff University, acting as the public involvement lead for PhD research into Hoarding Disorder and Self Neglect amongst older men. She also set up the first All Wales multi-agency Hoarding Task Force, bringing in agencies from across housing, health and social services to explore how we currently support tenants at risk of eviction due to hoarding tendencies.

Heather Matuozzo

Director of Clouds End CIC

Heather is the director and founder of Clouds End CIC. Clouds End is the first UK social enterprise to work with people with hoarding issues. Clouds End aims to educate anyone who comes across it in their work and to empower and support those whose lives have been affected negatively by the condition through support groups, one-to-one work and innovative interventions.

Professor Nick Neave

Professor of Psychology at Northumbria University

Nick Neave has a longstanding interest in hoarding and related behaviours. He is Director of the Hoarding Research Group at Northumbria University, Chair of the UK Hoarding Partnership, and member of the UK Hoarding Research Network. He has published over 100 scientific papers, and delivers an option called ‘The Psychology of Hoarding’ to undergraduate students.

 

 

Bonus content


Hoarding: Rob Mair in conversation with Jo Cooke of Hoarding Disorders UK

In this supplementary video, CareKnowledge's Rob Mair and Jo Cooke of Hoarding Disorders UK discuss some of the causes of hoarding disorders, and the importance of getting language right. Watch or listen

 

Further reading


This resource set is structured around recordings of a webinar first broadcast on 18 June 2025. These further reading recommendations were compiled following the live event.

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